Who is eligible for the group rate?

All group bookings must be paid for via debit/credit card or BACS transfer. Payment by alternative methods, including cash and cheques, will not be accepted.

Please note that final payment must be received no later than 10 days prior to your visit date. Unpaid bookings past this deadline will be subject to cancellation, as per our terms and conditions.

No, this isn’t a problem at all! You can amend the numbers on your booking at any time prior to paying for your visit, as long as we have availability.

We do require full payment at least 10 days before your visit, so please let us know of any revisions to your booking with as much notice as possible. BeWILDerwood tickets are non-refundable once payment has been made.

Please contact [email protected] at least 10 days before your visit, and we may be able to reschedule your full booking, subject to availability.

Please note that unused tickets from your visit are non-refundable and non-transferable.

Once you have reserved your visit, your email confirmation will include a link to sign our waiver.

Prior to arriving, please ensure that all adult members of your party have signed the waiver individually and a supervising adult has signed on behalf of all children in the party. Failure to sign a waiver will result in admission being refused and no refund will be given.

Yes, this is no problem at all! You’ll just need to provide us with a list of names, along with the number and type of tickets allocated to each person.

This allows our admissions team to identify each member of the group when they arrive and make sure everyone can gain entry smoothly.

Please also make sure everyone in your group knows your booking reference number, as they will need to give this to our team on arrival!

Visits to BeWILDerwood are self-guided, and include full access to our park and play structures (height restrictions apply to our slides and zipwires).

We’ve put together some useful tips to help you plan your group visit, which can be viewed here.

Please check our opening times, and our ‘What’s On’ page, for any special events taking place during your visit. 

Our Risk Assessment Guide can be viewed here.

We have a gift shop on site and food is available at the Munch Bar. Our menu can be found under the ‘Plan Your Visit’ section of our website.

If you’d like to find out more about pre-ordering shop goodies, please contact [email protected] and quote your booking reference number.

Our food is supplied by Pizza Vesuvio. To pre-order, please contact [email protected].

Yes, we offer gift vouchers in bulk for orders of 100 or more, at £18.95 per voucher. Each voucher is valid for 12 months from the date of issue and can be redeemed when booking tickets on our website.

For more information or to place an order, please email [email protected] and let us know how many vouchers you need, as well as which park you’d like them for (Norfolk or Cheshire).

Please contact [email protected], and we will get back to you as soon as we can!

We also have a larger FAQ section under the ‘Plan Your Visit’ section of our website.