Can I change the date of my ticket if we can no longer attend?

Tickets are non-refundable. However, if you’ve booked Day Tickets and can no longer make that date, you are able to switch the date of your ticket. This can be done by logging in to your BeWILDerwood Digitickets account at least 1 hour prior to the park opening on your visit date and selecting a new visit date. An admin fee will be charged when changing your visit date. We are unable to manage date changes via email or phone, sorry! This excludes tickets for special events.

Related FAQs

Yes, all visitors entering BeWILDerwood need to have completed a waiver prior to entry. Adults will also need to sign on behalf of children they are responsible for during their visit. If you pre-book your tickets online, you will receive the waiver link in your booking confirmation and pre-visit email which will allow you to sign your waiver in advance of your visit online – please ensure that every person on your booking has signed the waiver otherwise we will be unable to redeem your tickets on arrival. You will need to show your waiver confirmation code on arrival which will be sent to your email on completion.

If you purchase your tickets on arrival, you will need to sign the waiver before entering into the park by scanning one of the QR codes on the signage prior to entry.

Tickets are non-refundable. However, we can swap your paid tickets to another date (if availability allows) if you are unable to come and play. This can be done by logging in to your BeWILDerwood Digitickets account at least 1 hour prior to the park opening on your visit date and selecting a new visit date. An admin fee will be charged when changing your visit date. We are unable to manage date changes via email or phone, sorry!

We are happy to offer a complimentary return visit in special circumstances, such as: extreme weather that affects the operation of the park; illness/injury within 1 hour of park entry; unexpected closure of the park due to matters outside of BeWILDerwood’s control within 3 hours of park entry. Any request for a special consideration must be done in writing to the office including proof of purchase (receipt).

Yes, everything at BeWILDerwood is little person and big person friendly and we encourage everyone join in - you're never to old to get involved and have FUN. So yes, everyone who enters needs a ticket. Our prices are based on height, as there are a few things that require longer arms and legs!

Please note BeWILDerwood Cheshire is now a cashless site and will only be accepting card payments for all purchases made. This includes food & drink at our food outlets, purchases in the Bizarre Bazaar, and tickets bought on site.

A person over the age of 18 who is providing help and support to an individual visiting the park who is in receipt of DLA (Disability Living Allowance), PIP (Personal Independence Payment) or is a current holder of an Access Card or a Blue Badge. Alternatively if you are under the age 18 and have been assesed as a young carer you qualify for a carer ticket when visiting with the person you care for. The term carer should not be confused with a foster carer or care assistant. We just ask to see the Access Card, Blue Badge, proof of DLA/PIP receipt or proof of young carer's assesment at the gate on the day you visit.

We don’t offer emergency services/blue light/NHS/Student discount, but you won’t be faced with any pesky hidden costs when you come to play.

We do indeed and they make the PERFECT gift. Find out more about our gift vouchers and get yours!