Tickets are non-refundable. However, we can swap your paid tickets to another date (if availability allows) if you are unable to come and play. This can be done by logging in to your BeWILDerwood Digitickets account at least 1 hour prior to the park opening on your visit date and selecting a new visit date. An admin fee will be charged when changing your visit date. We are unable to manage date changes via email or phone, sorry!
We are happy to offer a complimentary return visit in special circumstances, such as: extreme weather that affects the operation of the park; illness/injury within 1 hour of park entry; unexpected closure of the park due to matters outside of BeWILDerwood’s control within 3 hours of park entry. Any request for a special consideration must be done in writing to the office including proof of purchase (receipt).