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General Admissions Policy

General Admissions 

All visitors make use of the facilities at Bewilderwood parks at their own risk. Children must be supervised by an adult at all times. Children must not be carried in arms, buggies, slings or other carriers on any structures or play equipment. Visitors must obey all safety signage and instructions from park staff at all times.

For the safety of our visitors, BeWILDerwood admission prices are based on height, as how tall you are restricts use for some play structures in the park. Therefore, we find that basing our prices on height is the fairest option.  

  • BeWILD Now tickets are for Visitors over 105cm, who are physically able to go on everything in the park. 

  • Almost WILD tickets are for Visitors between 92cm and 105cm, who are physically able to go on almost everything except our zip wires. 

  • Born to BeWILD tickets are for Visitors under 92cm, who won’t be tall enough for quite a bit of the park…but there’s still plenty they will enjoy such as Toddlewood on the Hill, storytelling and crafts.  

  • Still WILD tickets are for Visitors aged over 65 as we appreciate there are elements of the park they may not want to do… but they’ll still have a great time!  

  • Carer tickets are free of charge for persons aged 18+ accompanying a visitor that is in receipt of DLA (disability living allowance) or PIP (personal independence payment), or a Blue Badge/Access Card Holder.   

  • Wheelchair Users are tickets for wheelchair users.   

  • Pregnant tickets are for pregnant people over 20 weeks, who will be less able to use the equipment in the park.  

Please note that the above height restrictions apply as a minimum, and every visitor is to assess each piece of equipment to their own ability.  

Entry into BeWILDerwood implies agreement for all members of your party with our park terms and conditions as written here, on our website and found onsite at the main ticket office.   

Entry into BeWILDerwood may be restricted due to matters outside of our control, such as adverse weather. Although we do take reasonable precautions, unforeseen emergencies can be unavoidable and so last-minute park closures may occur. In this instance, anyone with tickets booked in advance will be notified as soon as reasonably possible via the e-mail address provided upon booking, and announcements via our main social media channels will be made.   

We cannot guarantee that all activities will be available and structures operational each day we are open. 

We reserve the right to refuse entrance into the park to any ticket holder, in the interest of the public and for safety reasons.   

We reserve the right to ask any ticket holder to leave the park at any time.   

Children under the age of 16 must be accompanied by an adult aged 18 or over at all times whilst within the park.  

Weight and height restrictions apply to a small number of activities in the park for the benefit of visitor health and safety. These are posted at the activities within the park and within the map given on entry. They are as follows:   

  • Minimum height for the Slippery Slopes and slides at the Broken Bridge: 92cm (3 feet)  

  • Maximum weight for the Wobbly Wires: 101kg/16 stone  

  • Minimum height for the Wobbly Wires: 105cm   

The above heights are in place as a minimum. It is your/guardian of the child’s duty and responsibility to assess each piece of equipment to their own ability.   

BeWILDerwood reserves the right to limit a visitor’s use of a structure if they are not adhering to the above health and safety restrictions.   

Wristbands must be worn at all times within the park. You may enter and exit as you wish throughout the day via the Grubbles Greeting Gate, but you must retain your wristband to show upon re-entry into the park. We reserve the right to refuse entry to any visitor without a wristband.   

The park operates a ‘tops on’ policy for all visitors due to its nature as a family attraction. If a visitor fails to comply, we reserve the right to remove them from the park.  

BeWILDerwood is a non-smoking environment. Visitors are only permitted to smoke in the front car park, disposing of cigarettes into the cigarette bins provided. Use of e-cigarettes is permitted within the park but must be used in a discrete way so as not to impact other visitors.   

Consumption of alcohol in the park is not permitted and therefore must not be brought into the park. If alcohol is discovered, it will be removed. If a visitor fails to comply, we reserve the right to remove them from the park.  

All BeWILDerwood tickets are non-refundable, which is stated at the point of purchase. If a refund request is made, this must be made in writing to the BeWILDerwood office via [email protected] or [email protected]. The request will be considered by a member of management and responded to within 2 weeks from the date of request.   

Due to limited capacity, entrance into BeWILDerwood is not guaranteed, unless dated tickets are purchased in advance.   

Visits with gift vouchers must be booked in advance via our website, which is stated in the body of the gift voucher. Entry with a gift voucher is not guaranteed unless it is booked in advance.   

Tickets remain the property of BeWILDerwood. They are non-refundable, not for re-sale, and not exchangeable for any cash value.   

Please check our website, leaflet, and calendars onsite for our opening times and dates.   

We reserve the right to vary admission prices without prior notice, and without any need to refund existing ticket holders.   

 

Advance tickets  

Tickets purchased in advance either online via our website or over the phone are valid for the date booked for, which is stated on the tickets sent after purchase.   

Tickets purchased in advance will have scannable tickets e-mailed to the e-mail address provided at the point of booking. These tickets will be needed to gain entry into the park upon arrival, either shown on a phone or printed out.   

Proof of carer status is required for any advance purchased carer ticket. This must be shown to the staff member when you arrive with your tickets in order to use the free of charge carers ticket. If this proof is not shown then we reserve the right to charge the height applicable ticket at our standard, on the day rate.   

Proof of pregnancy status is required for any advance purchased pregnant woman ticket. This must be shown to the staff member when you arrive with your tickets in order to use the free of charge pregnant woman ticket. If this proof is not shown then we reserve the right to charge the heigh applicable ticket as our standard, on the day rate.   

If an incorrect ticket is purchased in advance, (i.e an Almost WILD instead of a BeWILD Now) you will be required to pay the extra cost to upgrade this ticket prior to entering the park.   

Ticket refunds must be processed via the original payment method. If a refund is required for a ticket that has been purchased in advance, it cannot be refunded at our onsite tills.   

Standard advance day tickets (not booked in conjunction with any special offer) are transferable to another date providing there is availability. This may be subject to an administration fee. This change must be made in advance of the original booking date, or new date (whichever is earliest) by contacting our office. You have a maximum of 12 months from the original purchase date to re-book a new visit and the visit can only be re-booked once. If your new chosen visit date is subject to a higher price range, you may be required to pay the difference.   

On the day tickets  

Tickets purchased on the day at any of our on site tills are only valid for the day they are purchased on for entry at the respective BeWILDerwood site.    

Proof of carer status and pregnancy status (as set out in our admissions policy, which can be found on our website) must be shown at the point of purchase when buying tickets on site. If this proof is not shown then we reserve the right to charge the height applicable ticket at our standard, on the day rate.  

 

Special Event Tickets – Glorious Glowing Lantern Parade & BeWILDerwood Presents Christmas 

Tickets purchased for special events either online via our website or over the phone are valid for the date and entry time booked for, which is stated on the tickets sent after purchase. We cannot guarantee entry to the event if you arrive outside of your pre-booked timeslot. Last entry into the event will be 30 mins after the last advertised timeslot and entry will be refused if arrival is after this time.   

Tickets purchased in advance will have scannable tickets e-mailed to the e-mail address provided at the point of booking. These tickets will be needed to gain entry into the event upon arrival, either shown on a phone or printed out.   

Proof of carer status is required for any advance purchased carer ticket. This must be shown to the staff member when you arrive with your tickets in order to use the free of charge carers ticket. If this proof is not shown then we reserve the right to charge the height applicable ticket at our standard rate.   

Event tickets (not booked in conjunction with any special offer) are transferable to another date providing there is availability. This may be subject to an administration fee. This change must be made in advance of the original booking date, or new date (whichever is earliest) by contacting our office. You have a maximum of 12 months from the original purchase date to re-book a new visit and the visit can only be re-booked once. If your new chosen visit date is subject to a higher price range, you may be required to pay the difference.   

 

Gift Vouchers 

Gift vouchers are valid for 12 months from the date of purchase and cannot be extended. 

Visits with gift vouchers must be redeemed and booked in advance via our website, which is stated in the body of the gift voucher. Due to limited capacity, entrance into BeWILDerwood is not guaranteed, unless dated tickets are booked in advance. 

Day Pass Gift Vouchers are redeemable against Day Pass tickets and allow entry for one person for one day. 

Membership Gift Vouchers are redeemable against Memberships and allow entry for one person for one year from the date of redemption. 

Gift Vouchers given as prizes must be redeemed by the expiry date stated on the voucher. 

 

Membership (Annual Pass) Holders 

Memberships (Annual Passes) are valid for 12 months from the date of purchase. Membership passes can be used for admission into BeWILDerwood Cheshire and BeWILDerwood Norfolk, throughout the open season as indicated by our opening times found on our website, on our leaflet and at the Grubbles Greeting Gate.   

Admission with a Membership is not always guaranteed due to limited capacity, forced park closure or seasonal closures.  

Memberships are only to be used for admission by the named and photographed pass holder. The Twiggle Team will check Membership cards on entrance into the park. Any misuse of the pass may sadly deem it cancelled without compensation.   

We reserve the right to ask Membership holders to leave the park at any time.  

Any added benefits offered with an Memberships are at our discretion. BeWILDerwood reserve the right to vary any benefits without prior notice. The terms and conditions of these are given to you at the time of purchase and can be found on the website. Any promotional offers cannot be used in conjunction with Membership discount.   

Memberships remain the property of BeWILDerwood, are not for re-sale, are non-refundable and non-transferable.   

In line with relevant legislation, from time to time we may analyse your data. This will remain confidential to BeWILDerwood and is used to monitor our performance and feedback. Marketing preferences are opted into at the time of purchase. They can be changed at any time by contacting the respective BeWILDerwood office.   

A charge of £5.00 will be incurred if your Memership card is lost and a reprint is required.  

Last admission into the park is 4pm. We reserve the right to refuse entry into the park even with a Membership after this time.   

When you buy or renew an Membership you will receive a “Bring a Friend” voucher that will be valid for one year. These vouchers are valid for one visit only and full terms and conditions are printed on the voucher. Physical vouchers must be presented at the Grubbles Greeting Gates on the chosen day of visit to redeem the promotion.  

‘One Free Day Ticket’ Promotional Voucher 

Anyone may be given a ‘one free day ticket’ voucher by our marketing team, in way of promotion. The voucher is valid for one year from the date received. These vouchers are valid for one visit only and full terms and conditions are printed on the voucher. Physical vouchers must be presented at the Grubbles Greeting Gates on the chosen day of visit to redeem the promotion.  

Visitors with physical barriers to access 

Where a visitor will be unable to access the majority of our play structures due to an impairment of any kind, they will not be charged for an entry ticket. This must be known ahead of entry and can only be booked via the office.  

Wheelchair Users 

We don’t charge wheelchair users entry into the park. The play structures and boat ride (Norfolk site only) within the park are not accessible by wheelchair and so entry into the park is free. The park itself is accessible by wheelchair through a combination of wooden decking walkways and hardened gravel paths. Areas surrounding the play structures are coated in wood mulch. The Big Hat (crafting area), and Storytelling Stage are wheelchair accessible. Where appropriate we have a small number of “rugged” wheelchairs available. Please let us know ahead of time if you think these will improve your visit, so that we can check that these are appropriate for your needs and are prepared for you when you arrive.  

Carers 

When accompanying a disabled visitor, adult (18+) carers can visit the park free of charge. A carer is a person over the age of 18 who provides help and support to an individual who is a Blue Badge/Access card holder or in receipt of DLA (disability living allowance) or PIP (personal independence payment). The term carer should not be confused with a foster carer or a care assistant – unless the person they are caring for receives DLA or PIP. In all cases, we ask to see proof of the DLA/PIP/Blue Badge/Access Card at the gate upon arrival. The free of charge Carer must be visiting alongside the person they are caring for.  

Pregnancy 

We do not charge entry for visitors who are in the late stages (20 weeks+) of pregnancy. To receive free entry, pregnant people are required to be at least 20 weeks pregnant and to show a copy of their MATB1 form or bring their maternity notes. Adults with small babies will be expected to pay the standard rate.  

‘Return for free’ School Vouchers 

Any child that visits as part of a school visit in 2024 will be given a ‘come back for free’ voucher to use within the 2024 season on daytime entry to the parks. Full terms and conditions are printed on the voucher and can be found on our website. It can be used alongside any of our full price paying tickets.  

Trade passes 

Only trade passports issued by Best 4 Promotions will be accepted to receive discounted entry. No alternatives are offered, they have no cash value and cannot be used in conjunction with any other offer. The physical pass must be produced and signed by one of our team members upon arrival. 

Groups

Standard Group Visits (including holiday play schemes, Scout, Guiding, charities and children’s clubs) 

Visits with over 15 paying visitors are applicable for our group rate as listed on our website. All group bookings must be made via our office at least 10 days in advance, with wristbands and booking information held at the gate on the day of the visit.  

School Groups (including Primary Schools, Boarding Schools, SEN, Preschool, Nurseries, and Home Educators) 

School Groups of more than 15 paying visitors receive a school rate during Norfolk and Cheshire County Council term time – please see our price list. These visits must be booked and paid for at least 10 days in advance of the visit. This price includes a ratio of one free adult for every five paying children. All carers for children with special educational needs (SEN) are free of charge. Home Educators must be part of a recognized group and be more than 15 paying visitors to receive this rate. We do not allow High School groups. 

Large Group Rate – Gift Vouchers (for company reward schemes etc.) 

For the purchase of 100 vouchers or more, the standard group price in Gift Voucher form is available. This needs to be agreed in advance by the office and will be sent in the form of e-code gift vouchers that are then booked in advance via our website. It is the buyer’s responsibility to distribute these amongst their employees and pass on details of expiry and how to book. 

Groups of Adults 

We do not allow groups of adults without children into BeWILDerwood unless as pre-booked corporate events. 

Refunds 

BeWILDerwood tickets are non-refundable and non-transferable. Return visits will be offered on the receipt of the unused wristband from a pre-booked group and must be signed off by the office. Refund requests should be made in writing and will be reviewed within 2 weeks of receipt.   

Special Events 

BeWILDerwood also runs a number of special seasonal events such as our popular Glorious Glowing Lantern parade and our Bewilderwood Presents Christmas event. Additional tickets must be purchased for these events and as they take place after dark the play equipment in the park is not open to the public.  

Visitor behaviour 

By entering the park all visitors agree to abide by our visitor behaviour guidelines and understand that any breach of these guidelines will be grounds for removal from the park without a refund.  

Visitor guidelines 

  • Any abuse of any kind towards our staff will not be tolerated, this includes swearing, spitting and physical assault. 

  • Smoking is not permitted anywhere within the parks. 

  • Animals are not permitted in the parks, unless they are assistance dogs. 

  • Animals must not be left in a car. 

  • Visitors are responsible for their own safety at all times and must not leave their children unattended.  

  • No weapons of any kind, including pocket or “pen” knives will be allowed within the parks. 

  • Visitors must follow all safety instructions given by staff members. 

  • Visitors must not engage in any illegal behaviour.  

  • We are unable to admit touring caravans and towed caravans in our car park or anywhere on our site.