Attention all WILD Explorers – Please read this page before visiting our WILD woods as it has lots of super useful stuff you need to know - including COVID safety!
If you come to play in the woods, we ask that you follow the guidelines we now have in place – they're to keep everyone safe!
Before your visit
Book tickets. Make sure you have BOOKED tickets via our website – including folks with Annual Passes and Gift Vouchers. We will not be able to guarantee entry to the park without a booking, especially whilst we are operating at reduced capacity. And remember, we sell out FAST, so be quick!!!
Download your tickets.
Download your tickets. Once you’ve booked, you’ll receive a confirmation email with a link to download your tickets. Please download your tickets straight away so you can ensure you’ve selected the correct tickets for the correct date…feel free to give us a call if needed!
Provide us with your contact details for Test & Trace.
We are required to record contact details of all visitors over the age of 16. To make your entry to the park as speedy & easy as possible, you will find a link in your confirmation email so you can provide us with these details before you come to play!
Do not visit if you are feeling unwell.
If you have developed any COVID symptoms or been in contact with someone who has tested positive – just let us know and we will be happy to rearrange your visit.
Wear appropriate clothing.
Please ensure you wear comfy clothes and shoes that are suitable for running, jumping, and climbing in our WILD woodland. It’s best to have legs covered for sliding down slippery slopes. Come prepared for all weathers as we are entirely outdoors!
Check our social media for updates before visiting.
Follow us on Facebook, Instagram and Twitter for the most up to date information.
Whilst you’re here
Keep your distance!
Everyone is here to have a fantabulous, and safe, day out. So please, respect everyone’s personal space, including members of our Twiggle Team. Don’t forget to adhere to the latest government guidance.
Have your tickets ready to show the Twiggle Team at the gate.
We will get you checked in and give you everything you need to have the BEST day out…Pssst! Showing the tickets on your talky device (aka mobile phone) is fine! Please note we will ask you to check in using the NHS Test & Trace App if you haven’t already provided us the details of all visitors over the age of 16 in your party.
Join the queue (if there is one)
There are brightly coloured posts to show a safe distance from one another within our queuing systems.
Sanitise your hands.
We have hand sanitiser dotted all over the park, please use them regularly throughout the day.
Card payments as much as possible please!
We also ask you use contactless wherever possible.
Please be patient with us!
Things may take a little longer than usual, but rest assured we’re doing our very best to keep you safe and ensure you have the best day out!